14 months Warranty

--Kimray products come with 1 years warranty on main unit from the date of production. (X-ray machine with 14 months warranty). If any malfunction is caused by quality related problems within warranty period, the products can be repaired for free by Kimray.

--Kimray will provide spare parts and support for the products for not less than 10 years from Kimray’s delivery.

--Kimray will provide necessary upgrade during products’ service period as an added-value service to meet customer’s requirements for function, application or performance. (Upgrade may not be applicable for some models)

--For Under warranty service, Kimray will send replacement parts to customers after confirming the problem can be solved by replacing parts. The freight cost for sending the good replacement parts is borne by Kimray. After receiving and replacing with the good parts, customers should return the defective parts to Kimray under our shipment instruction.

--For Out of warranty service, Kimray will advise service charge with cost price and provide a proforma invoice for payment transfer. After receiving the service charge, Kimray will repair and return the parts to the customer after the parts are repaired and tested to be in good working condition.

Exemption of Warranty

--The malfunction is caused by willful damage, negligence, improper usage, failure to follow the Kimray’s instructions, incorrect usage without the Kimray’s approval.

--The Kimray's original serial number label or product identification marks have been altered or removed.

--The 1 years warranty does not extend to consumable parts, accessories, materials of Kimray equipments. With regard to consumable part, accessory, material of equipments, the customers also have the right of benefit with respect to the corresponding warranty provided by Kimray.

--The products or parts which are not produced by Kimray.